Frequently Asked Questions

Welcome to the Feetz FAQ page !

We're here to answer frequently asked questions about our services, policies, and products.
If you have a question that isn't answered here, please contact us!

1. Where do you ship?

Jolie+Scarlett currently  only ships to United Kingdom.
Unfortunately, we do not currently offer international shipping.

2. How much does shipping cost?

Jolie and Scarlett offers free shipping on all orders , with no minimum order amount required.

3. How long does delivery take?

Processing time: 1-3 business days (Monday to Friday)

Shipping time: 2-4 business days (Monday to Friday)

Deadline for placing orders: 5:00 PM (GMT) Greenwich Mean Time (London)

Estimated total delivery time: 3–7 business days from order date

4. What is the deadline for placing an order?

Orders placed before 5:00 PM (GMT) Greenwich Mean Time (London) will be processed the same business day.
Orders placed after 5:00 PM (GMT) Greenwich Mean Time (London)  will be processed the next business day.

5. Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with tracking details .

6. What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Maestro
  • Mastercard
  • Amex
  • Discover
  • DinersClub
  • Union Pay
  • Elo
  • Shop Pay
  • Google Pay

7. What is the return policy?

Jolie and Scarlett accepts returns within 30 days of receiving your order.

8. Do you offer exchanges?

Jolie and Scarlett does not currently offer direct exchanges .
If you would like a different size, color, or product, please return your original purchase and place a new, separate order.

9. Are my payment details safe?

Absolutely! We use secure and encrypted payment channels to protect your information.
Our site complies with PCI-DSS standards for data security.

10. How can I contact Feetz  ?

For questions about returns or refunds, please feel free to contact us:

Store Name: Jolie and Scarlett

Adress: 39 Ludgate Hill, London, England, EC4M 7JN, United Kingdom

Email: info@jolieandscarlett.com

Phone: +44 7846 882256

Customer Service : Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will endeavor to respond to your email within 24 hours.